This policy describes how Enexus Distribution Pty Ltd trading as Enpulse collects, uses, and protects your personal information when you use our products, services, and website.
Last updated: July 2026
When you create a Enpulse account, we collect your name, email address, and password. If you place an order, we also collect billing and shipping details and, for business customers, company name and ABN.
We retain records of the products you order, your order history, and delivery details so we can fulfil and support your purchases. Payment card details are handled by our payment provider and are not stored on our systems.
We collect anonymised website usage data including page interactions, feature usage patterns, and error reports. This data is used to improve website reliability and user experience and does not include personally identifiable information.
We may share data with trusted third-party providers who assist in operating our services, including payment processors, cloud hosting providers, and analytics platforms. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
We do not sell your personal information to third parties. We do not share your data for advertising purposes.
Our website uses cookies to provide core functionality, remember your preferences, and collect anonymised analytics. We use these analytics to understand how visitors interact with our website and to improve the user experience.
You may disable cookies in your browser settings. Disabling cookies may affect certain website functionality but will not impact your ability to browse and order from the Enpulse website.
Account data is retained for as long as your account is active. Order and transaction records are retained for the period required to meet warranty, tax, and other legal obligations.
If you delete your account, associated personal data will be removed within 30 days, except where we are required to retain it for legal or accounting purposes. Anonymised, aggregated data may be retained for service improvement.
All data transmitted between your browser and our website is encrypted using TLS. We implement industry-standard security measures to protect against unauthorised access, alteration, or disclosure of your information.
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team. Under the Australian Privacy Act 1988, you have the right to know what personal information we hold about you and how it is used.
If you believe your privacy has been breached, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
For privacy-related inquiries, requests, or complaints, please contact us via the Contact page on our website. We will respond to all privacy-related requests within 30 days.